Privacy Policy

Effective Date: 24/03/2025

Welcome to Psychizen (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services, in accordance with applicable laws and best industry practices.

By using Psychizen, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

When you use our platform, we may collect the following personal information:

• Full Name

• Email Address

• Phone Number

• Date of Birth

• Gender

• Address

• Payment Information

• Profile Photo (Optional)

• Session History and Notes

• Any data you provide during sessions, forms, or communications

b. Therapist Information

If you are a therapist, we may also collect:

• Educational Qualifications

• Certifications and Licenses

• Biography and Specializations

• Availability and Session Logs

• Earnings and Payment Details

c. Technical Data

We may collect:

• IP Address

• Device Type

• Browser Type

• Operating System

• Usage Logs and Interaction Data

• Cookies and Tracking Technologies

2. How We Use Your Information

We use your data to:

• Provide personalized therapy services

• Facilitate booking and conduct sessions

• Process payments and manage subscriptions

• Maintain your profile and preferences

• Ensure platform security and fraud prevention

• Improve user experience and platform functionality

• Comply with legal obligations

3. Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

• Therapists: Only relevant client information necessary for effective therapy

• Service Providers: For secure payment processing (e.g., Razorpay, PhonePe), email delivery, and platform hosting

• Legal Authorities: If required by law, legal processes, or to protect rights and safety

• Co-owners/Authorized Admins: To manage operations efficiently

4. Data Security

We use advanced technical and administrative measures to protect your information, including:

• End-to-end encryption for session data

• Secure socket layer (SSL) technology

• Two-factor authentication (where applicable)

• Role-based access control for sensitive data
  Despite our efforts, no method of transmission or storage is 100% secure. We encourage users to use strong passwords and protect their accounts.

5. Your Rights

You have the right to:

• Access your personal information

• Correct or update inaccurate information

• Delete your data (subject to legal and contractual obligations)

• Withdraw consent at any time

• Request data portability

To exercise these rights, email us at [your support email].

6. Cookies and Tracking Technologies

We use cookies to:

• Remember user preferences

• Analyze traffic and usage patterns

• Enhance user experience

You can manage cookie preferences through your browser settings.

7. Children’s Privacy

Psychizen is not intended for children under the age of 13. We do not knowingly collect data from minors without parental consent. If you believe we have collected data from a minor, please contact us immediately.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of such websites. Please review their privacy policies independently.

9. Updates to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with a revised effective date. We recommend reviewing this page regularly to stay informed.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, you may contact us at:

Psychizen
Email: support@psychizen.com
Website: https://www.psychizen.com